Can I Charge Note8 through Samsung DeX Station during Connection?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
You can use the Samsung DeX multimedia dock only when you connect it to a charger and need to use only Samsung-approved chargers(9 V/1.67 A, 9 V/2 A, 12 V/2.1 A). Charging of device connected with Samsung DeX station may not work properly depending on type of connected charger.
For example, if you want fast charging of Note8 device while connecting DeX Station, use only Samsung-approved chargers that support fast charging based on *12V/2.1 A (*Note : This is a charger supplied for Samsung Tablet devices).
If Samsung DeX station is connected to Samsung-approved Adaptive Fast Charger in-boxed with Note8, fast charging do not operate and general charging is only possible.
Lastly, charging device itself is not supported if Samsung DeX station is connected to standard Samsung-approved charger, not Samsung Adaptive Fast Charger.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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