If Screen is Cropped/Colors are Different after Connecting S8 to Monitor via DeX station?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you only see a part of the screen or different colors on your TV or monitor, go to the Settings menu of the relevant display, and try to resolve the issue to some degree via the Color/Resolution settings or Screen Size settings.
※ Currently, Samsung DeX itself doesn‘t support a feature for changing the resolution. We will try to support this feature in the future.
※ The access to and name of the settings menu may vary depending on the TV or monitor.
Note: Samsung DeX officially supports Full HD (16:9, HDMI supported) monitors. If your monitor only supports a resolution below Full HD or is defective, the Samsung DeX screen may appear blurry.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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