Indicator light does not turn on while charging my Galaxy S8/S8+. Why is this?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Sorry for your inconvenience. Samsung is aware of this symptom which may appear on some limited S8/S8+ devices and this issue has already been resolved with a software update which will be available in the coming weeks. Therefore, please check for updates to your device software regularly via the Smart Switch PC or FOTA.
Samsung encourages users to keep your software and apps updated to latest version. We are committed to providing the best possible mobile experience to customers.
Please note releasing date of updated software may differ by countries or network carriers.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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