Pickup & delivery repair service: Prepare for the Return of Samsung product
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Yes, you need to present original invoice / document to the customer service center staff as a proof of identity.
Without such original invoice/document, the Samsung Product will not be returned back and no second delivery will be arranged. Customers need to visit Samsung customer service center to pick up the Samsung Product by themselves.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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