Premium Pickup & Delivery Repair Service

Last Update date : Jan 19. 2026

Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

"Premium Pickup & Delivery Repair Service" is provided by Samsung customer service center. The center is responsible for picking up Samsung mobile phones or tablets from customers' addresses and delivering to Samsung customer service center for inspection and repair. After completion of the repair, the center will be responsible for returning the Samsung Product back to the pickup address. Please refer to the following links for details.

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.

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