Meet Samsung
Business Services
Samsung's direct technical support and troubleshooting of mobile-related issues in enterprise IT environment.
Here's What's Covered
Hardware repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Software coverage
If your device isn’t running smoothly, we’ll check and fix the issue.
Battery replacement
Stay powered with hassle-free battery replacements.
Extended warranty
Get longer support with a warranty that extends terms beyond basic coverage.
Samsung Enterprise Technical Support
Keep your mobile workforce running efficiently and seamlessly with a dedicated Samsung account manager at your service. Access end-to-end support coverage across devices, operating systems and solutions ― all direct from Samsung.
Why Enterprise Technical Support
Expert assistance to help your business run smoothly.
Dedicated and Tailored Support
End-to-end Technical Support
Priority Early Access
Support Offerings
Advanced
Mobility expertise
on demand
Direct access to our own internal
team of experts via phone, email and portal.
Elite
Proactive account management
The Support Account Manager (SAM) helps issue triage, reporting and escalations, backed by Samsung and its engineering group.
Elite Multinational
Globally applied
coverage service
An expert engineer is available to analyze problems and provide resolutions even for the issues occurring in multiple regions.
- Availability may vary by region
- Priority Early Access is only available on mobile devices.
