Is the Sizing Kit free?

Yes, you can get one Sizing Kit for free when you purchase a Galaxy Ring. Please make sure to select "No, I don't know my size" on the purchase page, and your free Sizing Kit will be automatically added to your cart. We recommend using a Sizing Kit first, to ensure the Galaxy Ring is a comfortable fit. Please note: only one Sizing Kit will be provided per order, no matter how many Galaxy Rings you purchase.

When do I have to choose my size after receiving the Sizing Kit?

Please select your size on the My Orders page within 14 days of placing your order. Your order will be cancelled & refunded after 14 days if no size has been selected. If you have placed an order, and have yet to receive your Sizing Kit please feel free to contact our Customer Care team

I got the Galaxy Ring Sizing Kit but didn't proceed to complete my order for the Galaxy Ring. Can I cancel my order?

Yes, you may cancel your order without returning the Sizing Kit, and your order will be refunded. To cancel your order, visit your My Orders page. Should you want to purchase a Galaxy Ring after your order has been cancelled, please place a new order with your desired ring size.

Can I exchange my Galaxy Ring for a different size/colour?

No, if you need a different size or colour, then you should return your Galaxy Ring for a refund (for more information see our Returns Policy ), and then make a new order. If you are unsure of your Galaxy Ring size, we recommend ordering a free Sizing Kit to avoid buying the wrong size.

Which finger should I wear the Galaxy Ring on?

The performance of the Galaxy Ring is the same no matter which finger you wear it on. We recommend that you wear it on the finger that feels the most comfortable. However, Double Pinch gesture control has been optimised to work best when worn on your index finger.

How can I make sure I choose the right Galaxy Ring size?

Here’s a step-by-step guide to choosing the right size for your Galaxy Ring: 1. Choose the Finger: Decide which finger you’d like to wear your Galaxy Ring on. It could be your index, middle, ring, or even your thumb. 2. Get a free Sizing Kit: Use the different ring sizes included in the Galaxy Ring Sizing Kit to find the best fit for your finger. 3. Try Different Sizes: Wear different rings from the Sizing Kit on your chosen finger for at least 24 hours to see which size fits best. We recommend wearing each size throughout the day and night. 4. Consider Comfort: The right size should fit snugly without being too tight or too loose. You should be able to slide it over the knuckle with a bit of resistance. Remember, your fingers can swell or shrink due to various factors like temperature and time of day, so it’s important to measure when your fingers are at their largest for the most comfortable fit. Once you’ve found the perfect size, you can enjoy wearing your Galaxy Ring and tracking all the health and fitness metrics it offers.

How do I pair the Galaxy Ring to a Samsung Galaxy smartphone?

Place the Galaxy Ring in the Charging Case and close it. When you open the Charging Case again, a pop-up will appear on your Samsung Galaxy smartphone, requesting connection. If the pop-up doesn't appear, keeping the Charging Case open, press the Multi-purpose button for at least 3 seconds with the Galaxy Ring placed inside the Charging Case. You can also connect the Galaxy Ring to your Samsung Galaxy smartphone after downloading the Galaxy Wearable app and following the on-screen instructions. Please note: a pop-up may not appear when the Charging Case or the Galaxy Ring is not sufficiently charged. To pair Galaxy Ring to another brand Android smartphone, download the Galaxy Wearable app via the Google Play Store and follow the on-screen instructions.

Which Samsung Galaxy smartphone models support Galaxy Ring?

Galaxy Ring is supported on Samsung Galaxy smartphones R OS version (Android 11.0), and above.

Is Galaxy Ring supported on other brand smartphones?

Galaxy Ring is supported on Android smartphones from other brands R OS version (Android 11.0), and above. Please note: some features, such as Double Pinch and Find My Ring, will not work on Android smartphones from other brands.

Is it okay to have a tattoo on the finger that is wearing the Galaxy Ring?

A tattoo or mole may interfere with the Optical Bio-signal Sensor's tracking. This may prevent the Galaxy Ring from recognising that you're wearing it and it may not work properly. We recommend that you wear the Galaxy Ring on another non-tattooed or mole-free finger.

I have received the Sizing Kit after purchasing the Galaxy Ring but want to cancel my order, do I have to return the Sizing Kit?

Yes, you may cancel your order without returning the Sizing Kit. To cancel your order, visit your My Orders page. Should you want to purchase a Galaxy Ring after your order has been cancelled, please place a new order with your desired ring size.

How can I find my health data?

All your health and wellness metrics monitored by Galaxy Ring are synced directly to the Samsung Health app on your smartphone. In Samsung Health you can see metrics such as your heart rate, step count, calories burnt, sleep data and more. You can download Samsung Health from the Google Play Store.

Is there a subscription fee to view health data for Galaxy Ring?

All your Galaxy Ring data can be accessed through the Samsung Health app, and does not have any subscription fee.

If I am not close to my phone, will my Galaxy Ring send health data retrospectively?

If disconnected from your smartphone, Galaxy Ring will sync any health data to Samsung Health when it is reconnected to your smartphone.

Can I clean my Galaxy Ring in an ultrasonic cleaner?

No, you should refrain from using ultrasonic cleaners as they may cause damage to your Galaxy Ring.

What material is the Samsung Galaxy Ring made of?

The Galaxy Ring has a robust titanium casing which provides superior levels of protection and durability. Titanium is known for its lightweight and resilient properties, making it an ideal choice for a Samsung wearable device that needs to withstand daily wear and tear. For more information please visit here .